Citizens Advice Diss & Thetford
Local Citizens Advice charity serving Diss, Thetford and district with free advice on benefits, debt, energy, housing and employment.
What they needed.
Diss, Thetford & District Citizens Advice (charity no. 1089052) is a local branch of the national Citizens Advice network, operating offices in Diss (12a Market Place) and Thetford. They needed a clear, accessible public website to help residents across Norfolk and the Suffolk border find free, confidential advice on benefits, debt, energy, housing, crisis support and employment, alongside volunteer recruitment and donations.
Our approach.
A content-heavy, accessibility-first informational site — advice categories, office locations and opening times, volunteering and donation routes — built to signpost people who often arrive stressed or in a hurry to the right help as fast as possible. Charity websites carry a different bar to a commercial site: clarity and speed to the right page matter more than persuasion, because the visitor already needs the service, they just need to find it. A rebuild of this scale is underway, and this describes the site as it stands rather than what it becomes.
The work, piece by piece.
Web Design
Bespoke, mobile-first page design — layout, type and imagery built around the brand and the actions that matter, not squeezed into a template.
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