Terms of Service

Last updated: 24 June 2026

These terms govern your use of this website and the basis on which we provide our services. The website at xpose.online is operated by Xpose Web Design (“Xpose”, “we”, “us” or “our”), a web design and digital marketing studio based in Norwich, Norfolk. By using this website you accept these terms. If you do not accept them, please do not use the site.

1. About these terms

These website terms cover your use of xpose.online. When we agree to carry out work for you, that work is also governed by the specific proposal, quotation or statement of work we provide and agree with you in writing. Where there is any conflict, the signed proposal or statement of work takes precedence over these general terms for that project.

2. Using this website

You may use this website for lawful purposes only. You must not misuse it by knowingly introducing viruses or other malicious material, attempting to gain unauthorised access, or using it in any way that is unlawful, fraudulent or harmful. We may suspend or withdraw the site, or any part of it, without notice.

All content on this website — text, design, graphics, logos and code — is owned by or licensed to Xpose and is protected by copyright. You may view and print pages for your own reference, but you must not reproduce, republish or exploit any part of it commercially without our written permission.

3. Quotes, proposals and orders

Any quotation or estimate we give is valid for 30 days unless we say otherwise and is not a binding offer. A contract is formed only when we confirm your order in writing or begin work at your request. Timescales we give are good-faith estimates and depend on your providing content, approvals and feedback promptly.

4. Fees and payment

Fees, deposits and payment milestones are set out in your proposal. Unless agreed otherwise: a deposit is payable before work begins; invoices are due within 14 days; and the balance on a project is due before a site is made live or final files are released. We may charge interest and reasonable recovery costs on overdue invoices under the Late Payment of Commercial Debts (Interest) Act 1998. Recurring services (such as care plans, hosting or marketing retainers) are billed in advance and may be cancelled with 30 days’ written notice.

5. Your responsibilities

To deliver your project we rely on you to provide accurate information, content and materials, and timely approvals. You confirm that any text, images or other materials you supply do not infringe anyone else’s rights and that you have the licences needed to use them. Delays in providing materials or approvals may affect agreed timescales and costs.

6. Intellectual property

On full payment of all sums due for a project, ownership of the final bespoke design and content we create specifically for you transfers to you. We retain ownership of any pre-existing tools, frameworks, code libraries and know-how we use to build it, and grant you a licence to use those as part of your website. Third-party components (themes, plugins, fonts, stock media and platforms) remain subject to their own licences.

Unless you ask us in writing not to, we may reference your project and display screenshots of the work we produced for you in our portfolio, case studies and marketing.

7. Third-party services

Websites we build often rely on third-party services such as hosting, domain registrars, content platforms, payment gateways and plugins. We are not responsible for the availability, performance or acts of those third parties, and your use of them may be subject to their own terms.

8. Warranties and what we don’t promise

We provide our services with reasonable care and skill. We will correct genuine faults in our work that you report within 30 days of a site going live, at no charge. Beyond that, this website and its content are provided “as is”. We do not guarantee specific commercial outcomes — for example particular search rankings, traffic levels or sales — because these depend on many factors outside our control.

9. Our liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited. Subject to that, our total liability to you in connection with any project is limited to the fees you have paid us for that project, and we are not liable for indirect or consequential loss, or for loss of profit, revenue, data or goodwill. We are not liable for loss caused by events beyond our reasonable control.

10. Termination

Either of us may end a project by written notice if the other commits a serious breach that is not put right within 14 days of being asked. If a project ends, you remain liable for work done and costs committed up to that point.

11. Data protection

We handle personal data in line with our privacy policy and the UK GDPR. Please read it to understand how we collect and use your information.

12. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute.

13. Changes to these terms

We may update these terms from time to time. The “last updated” date above shows the current version, and the terms in force when you use the site are the ones that apply.

14. Contact us

Questions about these terms? Email start@xpose.online or call 01603 327147.